what if you could have
up to 100 Mb / s

• during periods of high demand, or even saturation, of the satellite network by all users,
• due to obstacles to reception or transmission of the satellite signal, climatic factors,
• due to simultaneous use of the connection within your household leading to sharing of the connection or multiple simultaneous uses of your connected devices (computers, peripherals, tablets, mobiles, connected watches, smart devices, etc.),
• during update downloads (whether automatic or not and including in the background) of network games, software, applications, operating systems or data,
• due to a Wi-Fi connection, the use of powerline sockets or the use of any connection intermediary and VoIP,
• due to the configuration of your premises, connected devices, software and applications, your wiring or electrical, IT and software installation,
• depending on the applications or sites consulted from your connection,
• in the event of using high traffic or bandwidth consumption; network games; viewing videos, especially in streaming, viewing TV streams when using the decoder-recorder, downloading (up or down) of content, data, etc.

• in the event of constant use of full capacity access,
• in the event of excessive use of the shared bandwidth between customers or users of the service, made from your access,
• in the event of a report of abuse,
• if this use may cause a malfunction of the service or network of the satellite network operator, Nordnet infrastructures, the operator operating the satellite network, or even a third party,
• in the event of saturation of the satellite network.

• The neosat SP100 offer includes 150 Gigabytes of priority traffic to users who have subscribed to an Internet access offer from Nordnet using the same satellite resources.

• With the neosat SP100 offer, the volume of data you exchange at night (between 1 am and 6 am) is not counted: you can exchange as much data as you want, it is not counted against your priority traffic.

• receive on a television the TNT SAT channels and the regional editions of France 3, the regional editions of France 3 and additional channels, radios of the FM band.
• take advantage of additional features: recorder, timeshifting (live control) and multimedia player.

If you subscribe to a mobile plan, when you activate your line, you will be assigned a phone number starting with 07. If you prefer to keep your current number, call 3179 (free call and service) from the line whose number you want to keep in order to obtain your RIO code (Operator Identity Statement) which will be confirmed to you by SMS, e -mail or mail, then enter it in your Customer Area, “Mobile Area” section when requesting your activation. Nordnet will then take care of the termination formalities for your mobile telephone service and any options directly related to it with your old operator. It will nevertheless be up to you to carry out any additional useful operation with the latter, required in particular by the contract with your current service provider, or in relation to other services possibly subscribed or available to you in this context, not linked to your telephone line.

After your subscription, once your line is activated, you are informed that any request to change your phone number will require you to change your SIM card and you will be billed € 18.
Any new SIM card will be charged € 10.

• Priority assistance in the event of a breakdown to a free dedicated number available Monday to Saturday from 8:30 am to 8 pm.
• An exchange of equipment (Internet head and modem) free of charge and without delay. Nordnet therefore covers the transport costs for your equipment exchanges (outward and return) thanks to a return slip sent by Nordnet,
• The possibility of canceling your neosat subscription free of charge if your home becomes eligible for fiber (on presentation of proof) and you are still engaged under your offer, regardless of the operator chosen,
• The possibility of suspending your neosat subscription (39 € 90 or 47 € 90 if you have rented a Satellite Kit), excluding options and once per calendar year, for a minimum period of one month and a maximum period of 6 calendar months . The suspension will begin on the first day of the chosen month.

• A satellite dish,
• An Internet transmission / reception head,
• A satellite modem,
• A coaxial cable (30 meters) with its connectors,
• A mast with an exclusive system facilitating the pointing of the dish, anti-vibration reinforcements and the appropriate screws,
• An installation guide allowing you to install it yourself.

• a clear view to the south, that is to say without physical or geographical obstacles such as buildings, trees, mountains
• proximity to electromagnetic sources (airport, etc.),
• legal obstacles such as classified installations, town planning rules, condominium regulations or owner's refusal (if you are a tenant), etc ...

• Satellite Kit installation service invoiced 326 € 18 € TTC (including 20% VAT)
  A 20% VAT rate applies to owners and tenants for work carried out in dwellings built for less than 2 years or in business premises.
  OR
• Satellite Kit installation service on a building completed for more than 2 years, invoiced € 299 including VAT (including 10% VAT) a VAT rate reduced to 10% is applicable to owners and tenants for work carried out in housing built for more than 2 years.

• Displacement
• Assembling the satellite kit and the TV head (if included)
• Installation of the Satellite Kit on the facade
• Connecting the accommodation to the antenna
• Installation and connection of the satellite modem, the NordnetBox and the TNTSAT TV decoder (if included)
• Pointing the Satellite Kit
• Validation of installation quality and recording of acceptance values
• Checking the quality of TV reception (if included)
• Vérification de la qualité de réception TV (si inclus)
• Enabling Internet Services
• Connection of the client PC to the NordnetBox
• Navigation test
• Assistance to getting started
• Installation service guarantee for one year (free re-intervention, travel and labor, in the event of a malfunction related to the installation: pointing, connections, configuration - excluding impact due to changes in your environment, climatic conditions or a meteorological hazard, phenomenon, breakdown or degradation caused by a third party or by you).

Emergency numbers
Here is the list of emergency numbers accessible via your NordnetBox:

112 = Emergency telephone number anywhere in Europe
15 = Medical emergencies (SAMU)
17 = Police emergency
18 = Firemen
115 = Social Samu
119 = Child abuse
116,000 = Missing children
114 = Emergency number for hearing impaired people
191 = Aviation emergency - CCS
196 = Maritime emergency - CROSS
197 = Attack alert - Kidnapping alert
116 117 = Outpatient care center
Short numbers and special numbers
The tariffs for special numbers are subject to change since the tariff reform for value-added telephone services. We advise you to refer to the site http://www.infosva.org/ to obtain the current rate for the special number called.